No. Our e-gift cards never expire, giving you the flexibility to gift today or enjoy your balance whenever the perfect moment arrives.

Yes, but only if the gift card hasn't been redeemed.

If you've entered the wrong email address, please contact our Customer Support as soon as possible. We can update or resend the gift card to the correct email before it has been redeemed. Once a gift card has been redeemed, ownership cannot be transferred.

Yes! The recipient will receive an email letting them know you've sent them an e-gift card, along with your name and any personal message you included.

Please ask the recipient to check their Spam, Junk, or Promotions folder first.

If the email still can't be found, contact our Customer Support and we'll be happy to help verify the order and resend the gift card.

Once an e-gift card has been delivered, it cannot be canceled or refunded.

No. Promotional or discount codes cannot be applied when purchasing e-gift cards.

Additionally, e-gift cards cannot be purchased using another gift card.

Yes! An e-gift card is considered a payment method, so it can be used together with eligible promotional discounts during checkout.

If your order total is less than your gift card balance, the remaining balance will stay on your gift card for future purchases.

Yes. Our e-gift cards can be redeemed in any supported store currency.

Please note that all e-gift cards are issued and managed in USD, which is our store currency. If you check your gift card balance, it will always be displayed in USD.

When you redeem your gift card at checkout, the gift card value will be converted from USD using the exchange rate available at the time of redemption.

If you purchased an e-gift card using another currency, such as CAD, from our USD store, your gift card is still backed by a USD balance.

As exchange rates change over time, the equivalent value in your local currency may increase or decrease. This means the amount available in your local currency may vary each time you redeem your gift card, even though your remaining gift card balance in USD stays the same.

Don't worry, we can help.

If you've accidentally deleted your gift card email, contact Customer Support and we'll resend it after verifying your purchase.

For your security, please treat your gift card code like cash. Anyone with access to the code can redeem its value. If a gift card code has been shared, leaked, or redeemed by someone else, we may not be able to replace the balance.

No. All e-gift card purchases are final and non-refundable, except where required by applicable law.

If you return an eligible item that was purchased using an e-gift card, your refund will be credited back to the original gift card.

If your order was paid using both a gift card and another payment method, any refund will be returned to the original payment methods accordingly.

Please contact our Customer Support and we'll be happy to help.

To speed up the process, please include:

• Your gift card code (if available)
• The email address used to receive the gift card
• The purchaser's name or email address (if known)

Our team will investigate and help you resolve the issue as quickly as possible.