Didn't find the answer to your question? Don’t worry, you can contact our Customer Care team and one of our friendly agents will be able to help.

The easiest way to get in touch is to send us a message at hello@citybear.co or by using the contact form below. We're always here to help.

US Warehouse Return Address:

Please contact our team at hello@citybear.co before sending back a return (we have several warehouses in the US and will direct you to the correct return location).

Learn more about our flexible shipping and return policies >