Privacy Policy
Last Updated: 5 March, 2026
1. Introduction
At CityBear, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard personal information when you visit our website, make a purchase, or otherwise interact with our services.
This policy applies to customers located in the United States, the European Union, and other regions where our products may be purchased. By using our website, you agree to the practices described in this policy.
If you have questions about this Privacy Policy, you may contact us at:
Email: hello@citybear.co
2. Information We Collect
When you interact with our website or place an order, we may collect personal information that you provide directly. This may include your name, email address, phone number, billing address, and shipping address. If you create an account, we may also collect login information associated with that account.
When you place an order, we collect information necessary to process and deliver your purchase. This includes the products purchased, order details, shipping information, and confirmation from our payment processors. Payment information is handled securely through third-party payment providers, and we do not store full payment card numbers on our servers.
We may also automatically collect certain technical information when you visit our website. This may include your IP address, browser type, device type, pages visited, time spent on pages, and referring websites. This information helps us understand how visitors use our website and allows us to improve our services.
3. Legal Basis for Processing (EU Customers)
If you are located in the European Economic Area, we process personal data based on specific legal grounds under the General Data Protection Regulation (GDPR).
Processing may occur because it is necessary to fulfill a contract, such as processing and delivering your order. It may also occur to support our legitimate business interests, including improving our website, maintaining security, and preventing fraud. In some cases, we process data based on your consent, such as when you choose to receive marketing communications or accept optional cookies. We may also process information when necessary to comply with legal obligations.
4. How We Use Your Information
We use the information we collect to operate our business and provide our services. This includes processing and fulfilling orders, communicating with customers about purchases, providing customer support, and delivering products.
Information may also be used to maintain website security, prevent fraudulent activity, analyze website performance, and improve our products and services. If you choose to subscribe to marketing emails, we may also use your email address to send updates, promotions, or product announcements. You may unsubscribe from marketing communications at any time.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to provide a functional and efficient browsing experience. Cookies allow the website to remember items placed in your shopping cart, recognize returning visitors, and understand how users interact with the site.
Some cookies are necessary for the website to function properly, while others help us analyze website performance and improve the user experience. Where required by law, including in the European Union, you will be asked to provide consent for non-essential cookies when visiting our website. You may also control or disable cookies through your browser settings, although doing so may affect certain features of the website.
6. Sharing Your Information
We only share personal information when necessary to operate our store and provide services to our customers. This may include sharing information with trusted third-party providers that assist with payment processing, order fulfillment, shipping, website hosting, email communications, and analytics.
These service providers receive only the information necessary to perform their services and are required to protect your data.
We do not sell, rent, or trade your personal information to third parties.
7. International Data Transfers
Because our business operates in the United States, personal information collected from customers in the European Union may be transferred to and processed in the United States or other countries where our service providers operate.
When such transfers occur, we take reasonable steps to ensure that appropriate safeguards are in place to protect personal data in accordance with applicable privacy laws.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse. These measures may include secure website encryption, trusted payment processing systems, and restricted access to sensitive data.
While no method of transmission over the internet can be guaranteed to be completely secure, we take appropriate steps to protect the information entrusted to us.
9. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
Residents of the European Union have rights under the GDPR that may include the ability to request access to personal data, request corrections to inaccurate information, request deletion of data, restrict or object to certain processing, and request transfer of their personal information to another service provider. Individuals may also withdraw consent at any time when processing is based on consent.
California residents may have additional rights under applicable privacy laws, including the right to request information about personal data collected about them and the right to request deletion of that information.
To exercise any privacy rights or submit a request, please contact us at:
Email: hello@citybear.co
10. Data Retention
We retain personal information only for as long as necessary to fulfill orders, maintain appropriate business and financial records, comply with legal obligations, and resolve disputes. When personal information is no longer required for these purposes, it is securely deleted or anonymized.
11. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take steps to delete that information promptly.
12. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those external websites, and we encourage users to review their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When updates are made, the revised policy will be posted on this page and the effective date will be updated accordingly.
Continued use of our website after any updates indicates acceptance of the revised policy.
14. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us.
Email: hello@citybear.co
Phone: +1(323)-905-8198
Website: www.citybear.co
