Terms of Service

This Terms and Conditions of Sale (the "Agreement") constitutes a binding legal contract between you and CityBear Co, the owner and operator of the citybear.co website (the "Site"). By ordering any product or service via the Site, you signify your acceptance of this Agreement, as it may be amended or supplemented from time to time. Changes to this Agreement will be effective when posted.

Product prices, availability, shipping/delivery costs, types of shipping method, and terms and conditions of sale, are subject to change without advance notice. CityBear Co is not responsible for typographical errors.

Pricing: In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, CityBear Co shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is priced incorrectly, CityBear Co may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

Taxes: CityBear Co’s prices do not include sales, use, excise or similar taxes. CityBear Co does not collects sales tax.

Payment Methods: We accept: Visa, MasterCard, American Express, Discover and Paypal.

Shipping: Shipping and handling are additional unless otherwise expressly indicated at the time of sale. The cost of shipping for heavy or oversized items is higher than other items of the same value and will be reflected in the shipping total. Loss or damage that occurs during shipping by a carrier selected by CityBear Co is the responsibility of CityBear Co. Loss or damage that occurs during shipping by a carrier selected by you is your responsibility. You must notify CityBear Co within 48 hours of the date of delivery if you believe any part of your purchase is missing, wrong or damaged. Shipping carriers include but are not limited to UPS, FedEx, USPS and DHL according to the items ordered and the shipping destination.

Delivery: Delivery dates are estimates only. Delivery dates will be anywhere from 4 days to 2 weeks for standard shipping. Non-stock/special order items require approximately 4-6 weeks to ship. Weekends and holidays are not calculated in the delivery days. CityBear Co shall not be liable for delays in delivery due to causes beyond its reasonable control, including shortage of materials, acts of God, acts of civil or military authorities, strikes, war, riot, delays in transportation or car shortages. In the event of any such delay, the date of delivery shall be extended for a period equal to the time lost by reason of the delay.

Returns: Within 14 days of receipt of product, new, unused and undamaged items may be returned along with the corresponding packing slip for merchandise exchange or store credit, subject to the following limitations:

  * All returns/exchanges must be in original packaging, unused and in sellable condition. We are not responsible for any damage that is caused by your dog to any of the merchandise. We cannot honor returns or exchanges for any merchandise that has been used or is not in its original new condition.

    * Shipping and handling fees are non-refundable.

    * If an item arrives damaged or defective you must contact us within 48 hours of receipt. If the box appears damaged upon receipt, do not sign for or accept it and it will be returned to us. We will send an exchange or credit you for the item.

    * You must contact us within 30 days of order placement if your item has not arrived. We will not be held responsible for notifications after that time.

    * We cannot accept returns on the following items: Beds, Blankets, Bowls, Car Seats, Carriers, Costumes, Crates, Crate Covers, Feeders, Furniture, Gates, ID Tags, Personalized Items, Pet Memorials, Potty Training Products, Sports Apparel, Steps, Strollers, Treat Jars, Treats/Cakes, and Custom Orders.

    * Returnable items may be EXCHANGED FOR STORE CREDIT ONLY. Store credits will not include the shipping and handling costs. If you have any questions regarding the return policy of a particular item, please email us at hello@citybear.co.

       * If the item is defective upon receipt by customer or if there was a shipping error on the part of CityBear Co, we will reimburse you for the cost of returning the package to us, and you will not be charged for the shipping cost of your replacement item. Please note that we will not be held responsible for any damage to a product caused by tear and wear.

    * If an item was damaged during transit, we reserve the right to request photographic proof of damage. That is, you may be asked to provide a photo of the damaged item.

Please send your insured, postage-paid package to us via U.S. Mail (insured), FedEx or UPS and retain your receipt. This will ensure protection over loss and damages as well as prompt delivery. Please be advised that until there is proof that we have received your merchandise, it is your property. CityBear Co is not responsible for items damaged or lost in transit. Items returned through the U.S. Mail using only insurance without delivery confirmation can be lost in transit. Insurance by itself does not provide proof of delivery. If an insured item becomes lost, it is the customer’s responsibility to file a claim with the Post Office to recover their loss for their merchandise. Insurance with the post office is a transaction between the individual and the United States Postal Service, and is not affiliated with CityBear Co. We will not accept C.O.D. returns.

Waiver and Limitation of Liability
You hereby acknowledge that the warranty provided herein and the accompanying obligations and liabilities of CityBear Co are exclusive and you hereby waive all other remedies, warranties, guarantees or liabilities, express or implied, arising by law or otherwise, whether or not occasioned by the negligence of CityBear Co. You acknowledge by your use of products sold by CityBear Co that your use of the products and any reliance upon them is at your sole risk. In no event shall CityBear Co or any of its subsidiaries or affiliates be liable for any indirect, special, incidental, statutory, punitive, exemplary or consequential damages arising directly or indirectly from or in connection with any product and/or its use. It is your responsibility to follow all instructions and heed all warnings accompanying any product ordered from the site. You agree not to join in any lawsuit with another person or serve as a class representative of any class action lawsuit against CityBear Co arising out of your purchase or use of products ordered via the site.

Disclaimer of Warranties
To the full extent permissible by applicable law, CityBear Co expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Some states do not allow limitations on implied warranties so these limitations might not apply to you. The warranties set forth herein give you specific legal rights and you may have other rights that vary from state to state.


You agree to defend, indemnify and hold completely harmless CityBear Co from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the products purchased via the site.


The information provided on this site is for general informational and educational purposes only. Please read and review these Terms of Use carefully before accessing or using this web site. By accessing or using this site, you acknowledge that you have read, understood and agreed to the Terms of Use Agreement. If you do not agree to the Terms of Use, you may not access or use the site. CityBear.co reserves the right to update or modify these Terms and Conditions at any time without prior notice.

Copyrights and Trademarks
CityBear.co operates this web site for retail purposes only and all materials such as images, photographs, illustrations, texts & other materials and content is the property of CityBear.co. Visitors may not copy, reproduce, modify, distribute, sell, display, publicly perform, repost, prepare other works based upon or otherwise use any of our content in any way for any purpose, use our content on any other web site or in a networked computer environment. Visitors are only allowed to print pages from this website for personal, non-commercial use. Unless otherwise noted, all materials, including images, text, illustrations, designs, icons, photographs, programs, video clips and written and other materials that are part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by CityBear.co, one of its affiliates or by third parties who have licensed their materials to CityBear.co and are protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of CityBear.co and is also protected by U.S. and international copyright laws. CityBear Co will enforce its intellectual property rights to the full extent of the law.

Disclaimers and Limitation of Liability
This site is provided by CityBear.co on an "as is" and "as available" basis. CityBear.co makes no representations or warranties of any kind, expressed or implied, as to the operation of the site, the information, content, materials, or products, included on this site. You acknowledge, by your use of the CityBear.co web site, that your use of the site is at your sole risk. Under no circumstances shall CityBear.co or any other party involved in creating, producing, or distributing CityBear.co be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use CityBear.co, including but not limited to reliance by a user on any information obtained from CityBear.co or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction, or unauthorized access to CityBear.co’s records, programs, or services. User hereby acknowledges that this paragraph shall apply to all content, merchandise, and services available through CityBear.co. because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such state’s liability is limited to the fullest extent permitted by law.

Site Security
Users are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. CityBear.co will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from CityBear.co on this Site and other than generally available third party web browsers such as Netscape Navigator or Microsoft Explorer.

Links To Third Party Web Sites
CityBear.co is not responsible for the availability, content or accuracy of any pages or other websites linked via this website. The inclusion of any link to such sites does not imply endorsement by CityBear.co of these sites. You agree that CityBear.co will not be liable for any loss or damages you or any third party may suffer in connection with third party pages or websites. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature. We encourage you to read the privacy statements and Terms & Conditions statements of all such sites, as their policies may be materially different than from our Privacy Policy.

CityBear.co respects the privacy of its web site users. Please refer to our Privacy Policy that explains users' rights and responsibilities with respect to information that is disclosed on this web site.